Contact us

We’re ready to answer your questions and aim to respond within 2 to 3 business days. If you need an immediate response, or just prefer to talk, please call us instead.

Note that all applications are confidential and we can only discuss information relating to a specific application with the applicant or their authorised agent.

Find answers to the most frequently asked questions.

If you are contacting us about your UAC PIN, please phone rather than using the enquiry form: we need to ask you questions to check your ID.

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This information helps us answer questions about your application.

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Phone

+61 2 9752 0200
8.30am to 4.30pm, Monday to Friday

Post

UAC, Locked Bag 112, Silverwater NSW 2128, Australia

Due to COVID-19 restrictions, our counter service is closed. Please get in touch with us by phone or use the online enquiry form.

UAC contact centre guidelines