Clearing the browser cache will solve many technical issues related to your application. To clear your browser's cache, select 'Tools' or 'Settings' from the options menu, then select 'Options' or 'Preferences'. Some devices may display a different set of options for clearing your cache.
Applicants with a disability
If you have a disability and are having problems with the online application process, contact CQUniversity and we will help you with your application.
Browsers supported by the application
The application supports the following browsers:
- Chrome (40 and above)
- Firefox (40 and above)
- Safari (7 and above)
- Internet Explorer (10 and above)
- Opera (30 and above)
- Microsoft Edge (12 and above)
Slow application submission
When you submit your application it should load quickly, but will be slower if:
- you're applying close to or on a closing date
- you're applying during the peak usage period (4pm to 10pm, Perth time)
- your internet connection speed is below 56kbps (dial-up).
Display of incorrect information
If someone else’s information is displaying on your screen, Auto Complete may be enabled on your browser. Auto Complete is a feature of some browsers. You can choose whether to use Auto Complete for web addresses, forms and passwords, or not use it at all.
To clear Auto Complete visit your browser's individual support website to find a solution.
Application unavailable
You can apply online seven days a week except between 1–3am (Perth time).
If you receive a message that your application is currently unavailable, there may be a programming or system error. Log in again, and complete your application or changes. If the problem re-occurs, contact us and provide the date, time and a description of the action you were performing before receiving the error.
Session expired
If you receive an error message indicating 'Session expired', this means your log-in session has expired. The maximum time permitted between keystrokes is 30 minutes. This is a security feature designed to protect you if you leave your application unfinished on a shared computer. Log in again, and complete your application or changes.
JavaScript error
If you receive an error message indicating a 'JavaScript error' or 'This website requires JavaScript', make sure you have JavaScript enabled in your browser.