UAC Undergraduate frequently asked questions

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UAC application number and UAC Personal Identification Number (PIN) FAQs

  • What is my UAC application number?

    Your UAC application number has nine digits and is issued when you apply. Your Confirmation of application will also include your UAC application number. Keep a copy handy – it is important to keep a record of your UAC application number.

    Remember that you will need your UAC application number to use Online applicant services. If you aren’t sure of your UAC application number, call UAC on (02) 9752 0200.

  • What is my UAC Personal Identification Number (PIN)?

    Your UAC PIN is the first four digits of your date of birth – for example if your birthday is 3 October, your UAC PIN is 0310; if your birthday is 17 May, your UAC PIN is 1705

    You will need your UAC PIN to use Online applicant services, to check your offer and to check your ATAR. We recommend that you change your UAC PIN using Online applicant services after you have applied.

    Remember to keep your UAC PIN in a safe and secure place and do not give your UAC PIN to anyone else.

  • What do I do if my UAC PIN doesn't work?

    Check that you are using the correct number.

    If you are using the correct number and are still experiencing difficulties, call UAC between 8.30 am and 4.30pm on (02) 9752 0200.

  • What do I do if I have lost or forgotten my UAC application number?

    If you have printed your Confirmation of application, your UAC application number is on this.

    You can have your UAC application number re-issued by calling UAC on (02) 9752 0200. You will be asked some identification questions. If your details match our database you will be re-issued your UAC application number over the phone.

  • What do I do if I have lost or forgotten my UAC PIN?

    If you've applied through UAC, use Online applicant services to have your UAC PIN sent to your email address.

    You can also have your UAC PIN re-issued over the phone.

    If your details match our database you will be re-issued your UAC PIN over the phone.

    If they do not match, you will be asked to write to UAC requesting your UAC PIN be re-issued, or you can come to UAC in person.

    If you visit UAC in person to have your UAC PIN re-issued, you will need photo identification.

    Address postal correspondence to: UAC Locked Bag 112 Silverwater NSW 2128 Australia

    Include the following details:

      • a copy of photo identification
      • your Australian daytime telephone number
      • your signature.

    Note: send your written request well before you need to use your UAC PIN - we need several working days to process your request.

  • Can I change my UAC PIN?

    You can change your UAC PIN using Online applicant services.

    Note that your UAC PIN must be four numeric characters.

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