Working at UAC

Product Trainer

12-month fixed-term contract with potential to be ongoing (reference no. 2190)

UAC is the largest tertiary admissions centre in Australia. We believe in the value of education and our commitment to providing opportunities in higher education for all members of our community.

UAC values diversity of thought and prides itself on being fair, compassionate and honest. We’re driven by continuous improvement, innovation and excellence in all that we do. As such, we’re looking for someone who is passionate about helping students and other members of the community transition to higher education. This is your opportunity to make a positive impact on the lives of many!

About the role

As a Product Trainer, you will play a key role in the success of our product engagement by translating complex, technical concepts in an easy-to-understand way through the development of product documentation and training material.

Your main responsibilities will include:

  • developing engaging training material and content, including videos and presentations that can be used for the onboarding and training of new and existing clients
  • facilitating the onboarding process of new customers and users and providing ongoing training to our existing customers through online or in person training sessions, workshops or demonstrations.

To succeed in this role, you will have:

  • excellent written and verbal communication skills, with demonstrated experience in developing training material and software product documentation
  • the ability to successfully translate and communicate complex technical information in an easy to understand, accurate and concise manner
  • excellent interpersonal skills, with proven ability to interact effectively with colleagues and stakeholders in a collaborative and consultative manner
  • experience in presenting product demonstrations for pre-sale client meetings (beneficial but not essential).

What's in it for you?

We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, and a genuine work/life balance.

We provide flexibility for our staff who are continuing to work from home and the office. We have the technology platforms and ethos to ensure our remote teams continue to stay connected!

This is an excellent opportunity to work with leaders in the industry, delivering cutting-edge, transformative projects. This is a newly created role that will be both challenging and rewarding, with scope for the role to grow with the incumbent.

The ability to travel across Australia may be required for this position. The successful applicant must hold a current driver’s licence.

Remuneration: The annual salary range is $97,286 - $104,928 pro rata (includes base salary plus 10% employer superannuation contribution and annual leave loading).

How to apply

Send your CV and cover letter to with job reference no 2190.

In your cover letter, please tell us about your experience in training and onboarding clients to digital platforms. Specifically, please highlight your ability to translate and present complex and technical information in an easy-to-understand manner.

Enquiries: Email or call Melissa Arrage on (02) 9752 0725.

Applications close: Sunday 14 November 2021