Applying FAQ

If you've already applied for 2014 study don't submit a new application, simply change your preferences through Check & Change.

UAC does not recommend using a tablet or mobile phone to apply. To ensure an optimal experience when using UAC's online application services, use a recent version of your browser, as well as a desktop or laptop computer instead of your tablet or mobile phone.

What do I need to do before I apply?

After you've found out if you are eligible and researched your courses, you are ready to apply.
You'll then need to do the following:

  • Check that you can access Apply – remember to give yourself enough time to do this – well before closing dates.
  • Have a list of your chosen course codes ready. You can choose up to nine courses.
  • Ensure you have a valid email address (not a school or shared email address). We need your email address so that we can send you important information about your application.
  • Make sure that you have a printer connected to your computer.
  • Make sure that you've downloaded or updated the necessary browser on your computer.

Apply is available between 7.30am and midnight (Sydney local time).
We support the following browsers:

Windows

Mac

How do I apply?

All applicants must apply online.

Do I apply through UAC Undergraduate or UAC International?

You can apply through UAC Undergraduate if you're:

  • an Australian or New Zealand citizen
  • a permanent resident of Australia
  • a holder of an Australian permanent resident humanitarian visa.

If you aren't a permanent resident or citizen yet and are undertaking an Australian Year 12 or International Baccalaureate, you may be able to apply through UAC International.

What is my UAC application number and UAC PIN?

How do I enter my course preferences?

All available courses are listed in the course search.

Order your preferences carefully; this includes pathway courses that you can select from your list of preferences. List the courses you'd like to study in order; place the one you'd like to do most at the top, your next most preferred second and so on down the list. Your preferences can include any courses starting in late 2013, semester 1, 2014 and the second half of 2014. Remember that your application will remain valid throughout the admissions period.

If there is more than one start date for a course you will need to select your preferred start date. You can apply for the same course with multiple start dates; however, each start date is a new preference.

If you are choosing the same course with different start dates, make sure that you place your start dates in order of preference. Also check the course descriptions through the course search for details of when most offers will be made for your course. 

You can receive one offer per round, so re-ordering your preferences after each round may give you multiple offers to choose from.

How many course preferences can I include?

You can choose up to nine course preferences. 

If you're interested in only one course, then enter only that course.
If you're interested in several courses, enter the course codes in order of preference up to the maximum of nine course preferences.

Remember: You can only include the courses listed in the course search. Check the course updates for up-to-date lists of new and cancelled courses.

Does the order in which I list my courses matter?

Yes, put the course preferences in the order you'd most like them to be considered. Put the course you'd most like to do first, then the course you'd next prefer to do, and so on. This is because during the selection process, your course preferences are considered one at a time in the order in which you've listed them on your application.

If you're not selected for your first course you'll be considered equally with all other eligible applicants for your second course preference and so on.

Read the selection process for information about how institutions select applicants.

Note: In some offer rounds, only first preferences are considered. For more information about offer rounds read the offers FAQ.

Are all my preferences given equal consideration? If I have something as my ninth preference, will it get considered in the same way as someone who has it as their first preference?

Yes. If you're not selected for your first preference, you'll be considered equally with all other eligible applicants for your second preference and so on. Your chance of being selected for a particular course isn't decreased because you placed a course as a lower order preference. You won't be selected for a course just because you entered that course as a higher order preference.

For example: Anna doesn't qualify for an offer to the courses she has listed as preferences 1, 2 or 3, and has course 116677 as preference 4. Anna is eligible and more competitive than Blair and Catriona, who have both listed course 116677 as their first preference. Anna, therefore, receives an offer ahead of Blair and Catriona.

Note: In some offer rounds, only first preferences are considered. For more information about offer rounds read the offers FAQ.

Can I choose courses that start in semester 1 and semester 2?

Your preferences can include any courses starting in late 2013, semester 1 2014 and the second half of 2014. Remember that your application will remain valid throughout the admissions period.

If there is more than one start date for a course, you will need to select your preferred start date. You can apply for the same course with multiple start dates; however, each start date is considered a new preference.

Do I have to tell UAC about all my studies and qualifications?

You need to include details of completed secondary studies such as Australian Year 12 certificates, and both complete and incomplete certificate, diploma and degree studies, even if they are undertaken in conjuction with your Year 12 studies. You must include all of these, whether of not you've applied through UAC before. We do not keep previous applications.

The following studies and qualifications aren't assessed by UAC and shouldn't be included in your application:

  • AQF Certificates I and II
  • Statements of Attainment
  • TAFE Statements
  • courses delivered by Australian private providers that are not accredited. Only those courses accredited under the Australian Qualifications Framework (AQF), or by the relevant state/territory accreditation authority, will be taken into account.

Qualifications undertaken with private providers will not be assessed without proof of accreditation for the particular course.

I have a disability and I'm having difficulties applying. What should I do?

If you have a disability and are having problems with the UAC application process, please contact us. You can call us on (02) 9752 0200 Monday to Friday between 8.30am and 4.30pm (Sydney local time), email us using the enquiry form or write to the Equity Unit, UAC, Locked Bag 112, Silverwater NSW 2128, Australia. We will help you with your application.

You can also write to UAC, Locked Bag 112, Silverwater NSW 2128, Australia.

Can I authorise someone to act on my behalf?

All information in your application is confidential. For privacy reasons we can't discuss information relating to your application with anyone else. However, you can authorise a relative or friend to act on your behalf and talk to UAC about your application. To authorise someone to act on your behalf, you and the person you are authorising must:

The letter of authority must include:

  • the printed full name and signature of the person who will be acting on your behalf
  • your printed full name and signature
  • your contact telephone number or email address
  • your UAC application number.

Note: Your authorisation only applies to the UAC application process. It does NOT authorise someone to accept an offer on your behalf. For details on how to authorise someone to accept an offer on your behalf, contact the relevant institution.

How do I pay for my application?

The processing charge is $28 for Year 12 applicants and $60 for non-Year 12 applicants. Late fees apply after midnight on Friday 27 September 2013 until Saturday 22 February 2014.

You have a number of options to pay for the processing charge:

  • credit/debit card (MasterCard and Visa)
  • PayPal – if you choose to use PayPal to pay your processing charge, allow at least 10 days before you apply to set up your account
  • BPAY (in Australia only)
  • over the counter at Australia Post outlets (in Australia only).

The processing charge is not refundable under any circumstances and you must keep a record of the date and time of your payment.

Note: If you don't pay the processing charge your application won't be processed and you won't be made an offer.

When do I need to apply?

You can apply from August until July 2014. With a single application, you can apply for courses starting throughout the year. Once you have applied, you can change your preferences until July 2014.

Check key dates for application and offer dates. Also check key dates for offer rounds for details on when to submit your application to be included in each offer round.

You can receive updates on important UAC dates and events by liking UAC on Facebook, following @UACinfo on Twitter or signing up for our newsletter.

What information will I need to provide?

You'll need to fill in the following information, depending on the questions that are relevant to your experience:

  • personal details (name, address, email address, telephone number). Make sure the name you enter on your application matches the name on your official ID (birth certificate, citizenship documents, passport). You'll need your ID when you enrol and there may be problems if the name on your ID doesn't match your offer letter. Also make sure your email address is correct and don't use a school or shared email address. After you apply you will need to check your email regularly for important information about your application
  • Australian or overseas Year 12 qualification/s, including school name, name of qualification, year completed and any student numbers
  • UAC PIN and Year 12 number if you a Year 12 student in 2013 (a nine-digit UAC application number will be generated after you input your personal details)
  • previous UAC application number and UAC PIN if you've applied in the last three years and wish to carry your qualifications forward
  • previous UAC application number if you applied for a course and were granted a deferment
  • TAFE student number, name of qualification and years attended
  • Australian or overseas tertiary qualification, including university student number, the qualification name and years attended. You must include details of all complete and incomplete certificate-, degree- and diploma-level studies.

How many applications can I submit?

You can only submit one application. If you've changed your mind about the courses you applied for, you can change your preferences using Check & Change. Your application is valid until July 2014.

How long will it take me to apply?

Applications take around 30 minutes.

How will I know if my application is successful?

If you are successful you will get an offer in one of the offer rounds. Remember that most offers will be made in the Main Round on Thursday 16 January 2014.

I deferred last year. Do I have to apply again for my course?

It depends on the institution. Read deferment FAQ.

Can I apply for postgraduate courses at the same time as undergraduate courses?

Yes, but you will need to submit a separate application through UAC Postgraduate.

Is there anything I should be doing after I apply?

You may need to submit documents or upload them through Check & Change. Check the details on any document cover sheets you received after you applied.

If you have no document cover sheet, you do not need to submit any documents.

I'm studying/taking an exam at the end of 2013. Should I include this in my application?

Yes, you will still need to let us know in your application. You may be asked to provide evidence of your results.

If you are sitting an examination or test at the end of 2013, send a correctly verified copy of your transcript to UAC as soon as you receive it. If you can't give us your official results before Friday 10 January 2014, check with your examining body to see if your results can be released early directly to UAC.

Documents received after Friday 10 January 2014 may not be processed in time for the Main Round of offers.

How do I complete an application I've already started?

You'll need to go to Apply and choose 'Continue my application'. You'll need your UAC application number and UAC PIN to continue.

Do I need to tell UAC about all my work experience?

If you are a 2013 Year 12 applicant your work experience will generally not be considered with your application. Depending on the institution and course, non-Year 12 applicants may have their work experience considered as part of their application. Read employment experience for more information.

Can I apply at any time of the day?

You can apply seven days a week except between midnight and 7.30am (Sydney local time).

Will I have to pay a late fee?

If you apply after the on-time closing date of midnight Friday 27 September 2013 you will have to pay a late fee. Late fees increase until Friday 21 February 2014. There is no late fee from Saturday 22 February 2014. Refer to UAC fees and charges for more details.

Application troubleshooting

Can I apply using a mobile phone or tablet?

UAC does not recommend using a tablet or mobile phone to apply. To ensure an optimal experience when using UAC's online application services, use a recent version of your browser, as well as a desktop or laptop computer instead of your tablet or mobile phone.

It's taking a long time for my application to load. What should I do?

Apply should load quickly, but will be slower if:

    • you're applying close to or on a closing date
    • you're applying during the peak usage period (4pm to 10pm, Sydney local time)
    • your internet connection speed is below 56kbps (dial-up), or you're using a device other than a desktop or laptop computer to apply. UAC does not recommend using a tablet or mobile phone to apply.

Someone else's information is displaying during my session? Why is this happening?

Auto Complete may be enabled on your browser. Auto Complete is a feature of many web browsers which is automatically turned on by default. You can choose whether to use Auto Complete for web addresses, forms and passwords, or not use it at all.

To clear Auto Complete visit your browser's individual support website to find a solution.

Why do I receive an error message indicating 'Session timed out'?

This means your log-in session has expired. The maximum time permitted between keystrokes is 30 minutes. This is a security feature designed to protect you if you leave your application unfinished on a shared computer. Log in again, and complete your application or changes.

Why do I receive an error message saying 'Apply' is currently unavailable'?

There may be a programming or system error. Log in again, and complete your application or changes. If the problem re-occurs, use our enquiry form to contact us with the date, time and a description of the action you were performing before receiving the error.

Apply is available between 7.30am and midnight (Sydney local time).

Why do I receive a message indicating a ‘JavaScript' error when I apply?

You must have JavaScript enabled in your browser to use Apply. Read how to enable JavaScript in your browser.

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