Frequently asked questions – technical

Technical

I'm having problems using UAC's website. What can I do?

If you are having problems finding the information you need, try the Site search. If you still can't find what you are looking for, contact UAC using the online enquiry form.

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What do I do if UAC's website is slow?

The internet can sometimes be slow. When you experience this, try the following:
1. Check other sites – often the entire internet is slow. This problem could be with your own computer, your internet service provider (ISP), or congestion on the internet as a whole. If other sites are also slow, it is unlikely that our website is the cause.
2. Ring your ISP and find out if they are experiencing congestion or problems.
3. Record the time of day and the page you were using. If you contact us we will need to know this information so that we can follow up on any problems on our site.
4. Use the online enquiry form to tell us the:
   • type of computer you are using (PC or Mac)
   • operating system (Windows 95/98/NT/2000/XP)
   • browser and version you are using (Firefox or Internet Explorer)
   • ISP you use
   • type of connection (dial-up modem, network, cable modem/internet)
   • what you were trying to access and at what time.
   You may have visited our website at a busy time. Try our website at a different time of day when response times may be faster.

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Is Apply-By-Web secure?

Apply-By-Web uses a Secure Sockets Layer (SSL) to provide a secure environment. This establishes a session between the UAC web server and your browser, and encrypts all traffic between your browser and the UAC web server. Your browser may display details of UAC's server certificate before you connect to the application.

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When I view a page, especially Payment Options, I get an error message which says 'JavaScript error'. What's the problem?

You must be using a browser version which does not support the current version of the JavaScript scripting language. Please upgrade to the latest version of Internet Explorer or Firefox.

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Some of the material on the UAC page seems out of date. Is there a problem?

Many Internet Service Providers (ISPs) keep a copy of a website on a local server known as a proxy or cache server. This means that every time one of their users wants to view a web page, a request is not sent to the UAC web server but a copy of the page is sent to the proxy or cache. Sometimes this is updated just once per month. Since UAC changes its pages regularly, you should always click on Reload or Refresh. This will ensure that you always see the latest version of the page. Your computer may also have stored pages you have visited in its cache.

For further information read 'How to clear your computer's cache' below.

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A message saying '500 Internal Server Error' with several lines of computer code appeared when I clicked a 'Next' button. What happened?

The 500 error can be caused by one of two things:
1. Your session expired and the server was not able to identify you. The maximum time permitted between keystrokes is 30 minutes. This is a security feature designed to protect you if you leave your application unfinished in an internet cafe. Simply login again, and complete your changes.
2. There may be a programming or system error. Please copy the error message, paste it into your email program window and send a copy to info@uac.edu.au. We will check what might be causing the error and let you know.

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I am having trouble printing the page with the print button on the page. How can I print my information?

Depending on the operating system for your computer choose one of the following keyboard controls to print your information:
• Windows 95/98/NT/2000/XP - CTRL + P
• Apple Macintosh - APPLE + P

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How do I clear pages that are stored in my computer's cache?

To clear your cache in Internet Explorer go to Tools and select Internet Options, Delete Files, Delete Offline Content, Clear History, Okay.

To clear your cache in Firefox go to Tools and select Clear Private Data.

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Someone else's information is displayed during my session. What's happening?

AutoComplete is enabled on your browser. AutoComplete is a feature of Internet Explorer which is automatically turned on by default. You can choose whether to use AutoComplete for web addresses, forms and passwords, or not use it at all. And you can clear the history for any of these by doing the following:

1. On the 'Tools' menu in Internet Explorer, click 'Internet options'
2. Click the 'Content' tab
3. Under 'Personal information' click 'Autocomplete'
4. Uncheck 'Use AutoComplete' for 'Usernames and Passwords'.

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