UAC PIN and UAC application number FAQ

Here are answers to the most frequently asked questions about your UAC PIN and UAC application number and what to do if you lose them.

If you've lost or forgotten your UAC PIN you can use Check & Change to have it sent to you by email – access Check & Change and enter your UAC application number – or you can call us on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) between 8.30am and 4.30pm (Sydney time) Monday to Friday.

What are my UAC PIN and application number?

When you first apply you use your student number, not your UAC application number.

Your UAC application number has nine digits and is issued when you apply. Your Confirmation of Application will also include your UAC application number. You'll need your UAC application number to use Check & Change and to check your offer.

Your UAC Personal Identification Number (PIN) has four digits. You'll need your UAC PIN to apply (if you're a 2015 NSW HSC or ACT Year 12 applicant), to use Check & Change, to check your offer and to check your ATAR.

Read about the UAC application number and UAC PIN.

What do I do if my UAC PIN doesn't work?

Check that you're using the correct number. If you are a 2015 NSW HSC student, check that you are using your UAC PIN and not your Board of Studies, Teaching and Educational Standards NSW PIN.

If you're using the correct number and still experiencing difficulties, you can call us on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) between 8.30am and 4.30pm (Sydney time) Monday to Friday.

What do I do if I have lost or forgotten my UAC application number?

If you've printed your Confirmation of Application, your UAC application number will be on this.

You can have your UAC application number re-issued by calling UAC between 8.30am and 4.30pm (Sydney time) Monday to Friday on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200). You'll be asked some identification questions. If your details match our database we'll re-issue your UAC application number over the phone.

What do I do if I've lost or forgotten my UAC PIN?

1. You can have your UAC PIN emailed to you if you have completed the personal details section of your application and received your UAC application number. You don't need to have submitted the application.

To receive your UAC PIN via email, choose 'Continue your application' in Apply or just go to Check & Change. Enter your UAC application number, select 'Forgotten your UAC PIN?' and follow the prompts.

2. Call us between 8.30am and 4.30pm (Sydney time) Monday to Friday on 1300 275 822 (from mobiles on (02) 9752 0200 or from overseas on +61 2 9752 0200) and get your UAC PIN over the phone. You'll be asked some identification questions and if your details match our database your UAC PIN will be re-issued over the phone. If they don't match, you'll be asked to write to UAC to ask for your UAC PIN to be re-issued, or you can visit UAC in person.

Address postal correspondence to:

UAC
Locked Bag 112
Silverwater NSW 2128
Australia

Include the following details:

  • a copy of photo identification
  • your Australian daytime telephone number
  • your signature.

Send your written request well before you need to use your UAC PIN – we need several working days to process your request.

3. Come in to UAC to get your UAC PIN. If you visit UAC to have your UAC PIN re-issued, you'll need photo identification.

Can I change my UAC PIN?

You can change your UAC PIN using Check & Change.

Your UAC PIN must be four numeric characters.