Using Apply-By-Web FAQs
Eligible applicants must apply online using Apply-By-Web.
- What times of the day can I use Apply-By-Web?
Apply-By-Web is available between 7.30am and midnight (Sydney local time).
- How long does it take to apply?
The average application takes about 30 minutes.
- When do I have to apply?
- How many courses can I choose?
You can choose up to six courses.
- How many applications can I submit?
- How do I pay for my application?
The processing charge is $60.00. The processing charge is not refundable under any circumstances and you must make sure you print a copy of your payment receipt.
You have a number of options to pay for the processing charge:
- credit card (MasterCard and Visa)
- PayPal - if you choose to use PayPal to pay your processing charge, allow at least 10 days before you apply to set up your account.
- BPAY (in Australia only)
- over the counter at Australia Post outlets (in Australia only).
- What do I need to do before I use Apply-By-Web?
Ensure you have researched your course options and read the admission requirements before applying.
- You must have JavaScript enabled in your browser to use Apply-By-Web. You need Internet Explorer (IE) 7.0 or above, Firefox 2.0 or above, Safari 4 or another up-to-date browser. You can download updated versions of these browsers through UAC's accessibility information page.
- Have a list of your chosen course codes ready. You can choose up to six course preferences.
- View the demonstration to familiarise yourself with Apply-By-Web.
- Make sure that you have a printer connected to your computer.
Remember to give yourself enough time to complete your application successfully – well before closing dates.
- What information will I need to complete my application?
You will need to fill in the following information, depending on the questions that are relevant to your experience:
- personal details (name, address, email address, telephone number)
- Australian or overseas Year 12 qualification/s, including school name,
name of qualification, year completed and any student numbers
- previous UAC application number if you applied for a course and were
granted a deferment
- TAFE student number, name of qualification and years attended
- Australian or overseas tertiary qualification, including university student
number, the qualification name and years attended.
- Is there anything I need to do after I apply?
- Can I cancel my application?
To cancel your application write to UAC, including your UAC application
number and your signature.
Note: UAC will NOT refund charges or fees paid to UAC under any
circumstances.
- I have a disability and I am having trouble using Apply-By-Web. What should I do?
If you have a disability and are having problems applying through UAC, please call UAC Customer Service on (02) 9752 0200 between 8.30am and 4.30pm Monday to Friday and we will help you through the application process.
Eligible applicants must apply online using Apply-By-Web.
Apply-By-Web troubleshooting
To use Apply-By-Web you need Internet Explorer 7.0 or above, Firefox 2.0 or above or another up-to-date browser.
- Is Apply-By-Web secure?
Yes. Apply-By-Web uses a Transport Layer Security (TLS) to provide a secure
environment. This establishes a session between the UAC web server and
your browser, and encrypts all data transferred between your browser and UAC's
web server.
Your browser may display details of UAC's server
certificate before you connect to the application that you must accept to proceed.
- Why do I receive an error message indicating a 'JavaScript error' while using Apply-By-Web?
You must have JavaScript enabled in your browser to use Apply-By-Web. You need Internet Explorer (IE) 7.0 or above, Firefox 2.0 or above or another up-to-date browser.
- Why do I receive an error message indicating a '500 Internal Server Error' with several lines of computer code appearing when I click a 'Next' button?
This error can be caused by one of two things:
- Your session expired and the server was not able to identify you. The maximum time permitted between keystrokes is 30 minutes.
This is a security feature designed to protect you if you leave your
application unfinished on a public computer. Simply login again, and
complete your changes.
- There may be a programming or system
error. Please copy the error message you have received into the enquiry section of the enquiry form and record what part of the application you were completing when the error occurred. UAC will investigate what may have caused the error and get back to you with a solution.
- Someone else's information is displayed during my session. Why?
Auto Complete is enabled on your browser. Auto Complete is a feature
of Internet Explorer which is automatically turned on by default. You
can choose whether to use Auto Complete for web addresses, forms and
passwords, or not use it at all.
You can clear the history for any
of these by doing the following:
- On the 'Tools' menu in Internet Explorer, click 'Internet options'
- Click the 'Content' tab
- Under 'Auto Complete' click 'Settings'
- Uncheck 'Use Auto Complete' for 'Forms' and ' Usernames and Passwords on forms'.
- What if Apply-By-Web downloads slowly?
Apply-By-Web should download quickly, but will be slower if:
- you are applying close to or on a closing date
- you are applying during the peak usage period (4pm to 10pm Sydney local time)
- the speed of internet connection is below 56kbps (dial-up).
Read the website troubleshooting FAQs and the clearing your cache FAQs for solutions to many known Apply-By-Web and Online applicant services issues.
Sections of the UAC website that require login or registration do not currently meet all accessibility guidelines. Please read UAC accessibility information for a list of supported browsers and information on public website standards compliance.
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